Return & Refund Policy

Raccoon Teapot offers women's fashion products, including dresses and other women's clothing and accessories available through our website. We want you to shop with confidence and understand how returns and refunds are handled.

This policy explains when an item may be returned, how refunds are processed, and what to do if your order arrives damaged, defective, incorrect, or incomplete.

By placing an order with Raccoon Teapot, you agree to this Return & Refund Policy, our Terms of Service, Delivery Policy, and Privacy Policy.

Unless otherwise stated on the product page or during checkout, eligible items may be requested for return within 30 days after delivery.

The return period begins on the date the carrier marks the package as delivered. Return requests submitted after the applicable return period may not be accepted.

• Return requests should be submitted within 30 days of delivery.
• Proof of purchase, such as your order number or confirmation email, may be required.
• Items should not be returned before receiving applicable return instructions.

To qualify for a return, clothing should generally be unworn, unwashed, unaltered, undamaged, clean, and in its original condition.

Original tags, labels, accessories, packaging, and protective elements should remain attached or included where applicable.

• The item must include valid proof of purchase.
• Clothing must not show signs of wear or washing.
• Original garment tags should remain attached where applicable.
• Products should be free from stains, makeup, perfume, deodorant, pet hair, smoke, or other odors.
• Items must not have been altered, repaired, or customized after delivery.
• Returned products should be packaged securely to avoid damage during transit.

Certain products may not qualify for return or refund unless required by applicable law or unless the issue resulted from our error.

• Clothing that has been worn, washed, damaged, stained, altered, or modified.
• Garments with makeup, deodorant marks, perfume, smoke, pet hair, or other signs of use.
• Items with removed, damaged, or missing original tags where tags were originally attached.
• Products with removed hygiene seals or protective liners where applicable.
• Final-sale or specially marked non-returnable items.
• Customized, personalized, or made-to-order products.
• Items damaged because of improper washing, cleaning, storage, or customer handling.
• Products returned after the applicable return window.
• Gift cards or digital products, if offered.

Returned clothing will be reviewed to determine whether it meets our return requirements.

We may refuse or reduce a refund where permitted by law if an item has been worn, washed, damaged, altered, stained, or otherwise returned in a condition different from how it was originally delivered.

• Please try garments on carefully and avoid contact with makeup, perfume, deodorant, or other substances.
• Do not remove tags until you are satisfied that you intend to keep the garment.
• Minor differences in color caused by lighting, photography, or screen settings are generally not considered defects.
• Minor measurement differences resulting from manual measurement or normal production tolerance are generally not considered defects.
• Pattern placement may vary slightly between individual garments.
• Light wrinkles caused by folded packaging and transportation are generally not considered defects.

Please contact our customer service team before sending an item back.

To help us process your request, please provide your order number, name, email address used for the order, reason for return, and any relevant photographs.

• Email us at dengkeluo@raccoonteapot.com .
• Include your order number and the item you wish to return.
• Tell us the reason for the return.
• Provide photographs if the item is damaged, defective, or incorrect.
• Wait for return instructions before sending the package.
• Use the return address provided by our customer service team.

Unless the return results from our error, such as receiving an incorrect item, a confirmed defect, or verified shipping damage, customers may be responsible for return shipping costs.

Please package garments carefully so they remain protected during return transportation.

• Original shipping charges may be non-refundable unless required by applicable law or the return resulted from our error.
• If we provide a prepaid return label, the applicable return shipping fee may be deducted from the refund where permitted.
• We recommend using a trackable shipping method for approved returns.
• Customers are responsible for securely packaging returned products.
• Raccoon Teapot is not responsible for damage caused by inadequate return packaging.

After a returned item reaches the designated return facility, it may be inspected to confirm its condition and return eligibility.

The inspection may include checking garment condition, tags, labels, signs of wear, stains, odors, alterations, and whether the correct product was returned.

If an item does not meet the applicable return requirements, we may deny the refund, reduce the refund where permitted by law, or contact you for additional information.

Once an eligible return has been received, inspected, and approved, we will process the applicable refund to the original payment method, unless otherwise required by law.

After Raccoon Teapot processes the refund, your bank, card issuer, or payment provider may require additional time before the funds appear in your account.

• Approved refunds are generally issued to the original payment method.
• Shipping or return shipping charges may not be refundable unless required by law or resulting from our error.
• Discounts and promotional offers may affect the amount refunded.
• Refunds cannot exceed the amount actually paid for the applicable item or order.
• We do not issue duplicate refunds for transactions already refunded through a bank, payment provider, or card issuer.

Exchanges may be available for eligible products depending on stock availability, item condition, size, color, and the reason for the exchange.

If you would like another size or color, please contact us before returning your original item.

If the requested replacement is unavailable, you may need to return the original item for a refund and place a new order.

Price differences between products may require an additional payment or refund adjustment.

If you wish to cancel or modify an order, please contact us as soon as possible.

We will make reasonable efforts to assist you, but cancellation or changes may no longer be possible after an order has entered fulfillment, been packed, or been handed to the shipping carrier.

• Approved cancellations will generally be refunded to the original payment method.
• If an order has already shipped, it may need to be handled through our return process.
• Applicable shipping or return costs may apply where permitted by law.

Please inspect your Raccoon Teapot order shortly after delivery.

If you receive an item that is damaged, defective, or different from the product, size, or color ordered, contact us as soon as possible.

Please provide your order number together with clear photographs of the item, garment tag, packaging, shipping label, and the issue where appropriate.

• Do not wash or wear an item you intend to report as defective.
• Keep original tags and packaging while the issue is being reviewed.
• Do not attempt repairs or alterations before contacting us.
• We may request additional information to verify the issue.
• Depending on the circumstances, an eligible resolution may include replacement, return authorization, refund, or another appropriate solution.

Orders containing multiple garments may sometimes be shipped in separate packages.

If part of your order appears missing, please check all available tracking numbers and confirm whether additional packages are still in transit.

If all packages have been delivered and an item is still missing, contact us with your order number and details of the missing product.

Please review available product measurements and size information before ordering. Fit may vary depending on garment design, fabric, body shape, and personal preference.

Product colors may also appear slightly different depending on lighting, photography, screen calibration, and display settings.

• Minor size differences caused by manual measurement are generally not considered defects.
• Minor color differences between photographs and the physical product are generally not considered defects.
• If you receive a different size or color from the one stated in your confirmed order, please contact us.

If you have a concern regarding a payment, refund, order, delivery, return, or product issue, please contact our customer service team so we can attempt to resolve the matter.

If a payment dispute or chargeback is opened, we may provide relevant information including order records, payment records, shipment tracking, delivery confirmation, customer communications, return records, and refund records to payment processors, banks, card networks, or dispute-resolution providers.

Raccoon Teapot may update this Return & Refund Policy from time to time to reflect changes to our products, services, business practices, or legal requirements.

Updated versions will be posted on this page together with a revised “Last updated” date.