Terms of Service

This website is operated by Raccoon Teapot. Throughout the website, the terms “we,” “us,” and “our” refer to Raccoon Teapot.

By visiting our website, browsing our women's fashion collections, creating an account, placing an order, or using any of our services, you agree to these Terms of Service and the policies referenced on our website.

If you do not agree to these Terms, please do not use our website or purchase products from Raccoon Teapot.

You must be at least the age of majority in your state, province, country, or jurisdiction of residence to independently place an order through our website.

By using Raccoon Teapot, you confirm that you have the legal capacity to enter into a binding agreement or are using the website with appropriate authorization.

Raccoon Teapot offers women's fashion products, including dresses and other women's clothing and accessories that may be available from time to time.

We make reasonable efforts to display product names, colors, sizes, materials, measurements, prices, images, availability, and descriptions accurately.

However, actual product appearance may vary slightly due to lighting, photography, screen settings, fabric characteristics, production batches, manual measurements, and other normal manufacturing variations.

• Colors shown on your screen may differ slightly from the physical garment.
• Garment measurements may vary slightly because of manual measurement.
• Pattern placement may vary between individual garments.
• Fit may vary depending on body shape, fabric, and product design.
• Please review the applicable size information before ordering.
• Light creasing may occur because garments are folded during shipping.

When you place an order, you agree that all information you provide is accurate, complete, and current.

After checkout, you may receive an order confirmation. This confirms that we received your order request but does not necessarily mean the order has been finally accepted or shipped.

We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including because of:

• Product or size unavailability
• Incorrect product or pricing information
• Payment authorization problems
• Suspected fraud or unauthorized transactions
• Shipping restrictions
• Incorrect or incomplete customer information
• Website or technical errors

Product prices are displayed on the Raccoon Teapot website and may be shown in U.S. dollars unless otherwise indicated.

Prices, discounts, promotions, product availability, shipping charges, and applicable taxes may change from time to time.

By submitting payment information, you authorize Raccoon Teapot and our payment service providers to charge the amount shown during checkout.

Payment services may be provided by third-party payment processors. Raccoon Teapot does not directly store complete credit card numbers or sensitive payment credentials.

• You are responsible for providing accurate billing information.
• Orders may be delayed or canceled if payment cannot be verified.
• Promotional codes are subject to their stated conditions.
• We may correct obvious pricing or listing errors where permitted by law.

Shipping availability, processing times, delivery estimates, shipping fees, and carrier services may vary depending on destination, product availability, order volume, warehouse location, and other logistics factors.

Estimated delivery dates are not guaranteed unless expressly stated otherwise.

Delays may occur because of weather, holidays, carrier disruptions, customs processing, incorrect addresses, regional restrictions, or other circumstances outside our reasonable control.

Orders containing multiple clothing items, colors, or sizes may occasionally be shipped separately.

• Please provide a complete and accurate shipping address.
• Tracking information may take time to update after shipment.
• Different packages from one order may arrive on different days.
• Please review our Delivery Policy for additional shipping information.

Eligible Raccoon Teapot products may be returned or refunded according to our applicable Refund Policy.

Unless otherwise stated, returned garments should be unworn, unwashed, unaltered, clean, and in their original condition, with applicable tags and original packaging.

• Worn, washed, stained, damaged, altered, or used clothing may not qualify for return.
• Items with removed hygiene seals or other protective elements may be subject to additional restrictions where applicable.
• Final-sale, clearance, personalized, or specially identified products may not be returnable where stated before purchase.
• Return shipping costs may be the customer's responsibility unless the return results from our error or applicable law requires otherwise.
• Approved refunds are generally returned to the original payment method.
• Please review our Refund Policy before purchasing.

If you wish to cancel or modify an order, please contact us as soon as possible.

We will make reasonable efforts to help, but changes or cancellation may no longer be possible once the order has entered fulfillment, been packed, or been transferred to the shipping carrier.

Where a cancellation is approved, any applicable refund will generally be returned to the original payment method.

Please inspect your Raccoon Teapot order after delivery.

If you receive a garment that is damaged, defective, incorrect, or if an item is missing from your shipment, please contact us with your order number and relevant photographs.

We may request photographs of the garment, packaging, shipping label, product tag, or other information needed to review your request.

• Keep the original packaging while your request is being reviewed.
• Do not wash, wear, or alter a garment if you intend to report a defect or incorrect item.
• Clear photographs may help us resolve the issue more efficiently.

If you have a question concerning a payment, order, delivery, return, or refund, please contact our customer service team so that we have an opportunity to assist you.

When responding to a payment dispute, we may provide relevant order records, payment information, tracking records, delivery information, customer communications, and refund records to payment providers, financial institutions, card networks, or dispute-resolution services.

You agree to use the Raccoon Teapot website only for lawful purposes and in a manner that does not interfere with our website, customers, payment services, security, or normal business operations.

• You may not use the website for fraudulent, unlawful, or abusive activity.
• You may not interfere with checkout, payment systems, website security, or order processing.
• You may not scrape, copy, reproduce, or commercially misuse website content without authorization.
• You may not provide false, misleading, or unauthorized information.
• You may not attempt to access accounts, systems, or data without authorization.

Content appearing on the Raccoon Teapot website, including product photography, fashion imagery, text, graphics, logos, icons, website layouts, designs, and other materials, is owned by Raccoon Teapot, its licensors, or applicable content owners.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit protected website content without appropriate authorization.

If you create a Raccoon Teapot customer account, you are responsible for maintaining the confidentiality of your login credentials.

You are also responsible for activity occurring through your account where permitted by applicable law.

Please contact us promptly if you believe your account has been accessed without authorization.

Raccoon Teapot may use third-party service providers for payment processing, shipping and fulfillment, fraud prevention, analytics, email communications, website hosting, and customer support.

Third-party services may operate under their own terms, privacy policies, and security practices.

Your use of third-party services may therefore also be subject to the terms provided by those service providers.

To the extent permitted by applicable law, the Raccoon Teapot website and services are provided on an “as is” and “as available” basis, except where expressly stated otherwise.

We do not guarantee that the website will always operate without interruption, errors, delays, or security incidents.

To the fullest extent permitted by law, Raccoon Teapot will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website, products, or services.

Nothing in these Terms limits rights or remedies that cannot legally be excluded under applicable consumer protection laws.

These Terms are governed and interpreted according to applicable laws.

Customers may also have mandatory rights under the consumer protection laws applicable in their place of residence. Nothing in these Terms is intended to remove rights that cannot legally be waived.

Raccoon Teapot may update these Terms of Service from time to time to reflect changes to our website, services, business practices, or legal requirements.

The current version will be published on this page together with the applicable “Last updated” date.

Your continued use of our website after revised Terms become effective constitutes acceptance of those Terms to the extent permitted by applicable law.